How We're Doing

SERVICE DELIVERY PERFORMANCE
Working days
	Target	Current performance*	Status
ADSL	20	20
SDSL	20	20
Surestream	30	24
Etherstream	30	24
Fibre	45	62

SERVICE ASSURE PERFORMANCE

	Target	Current performance*	Status
Support calls answered within 30 seconds	95%	97%
Average time to resolve support issue – including all non-critical support issues ( clock hours )	35Hrs	29Hrs

*Based on average service delivery time Nov 2011. Measured from confirmed receipt of customer order.