Valuable Business Connections

A review of SMB communications needs—fixed, mobile or unified
 

February 2010
Commissioned by Easynet Connect
Primary research conducted by Quocirca

Overview
The average small business is becoming highly dependent on multiple forms of digital communications, but the technology choices are increasingly complex and come at a cost. With this backdrop, how can small and medium sized companies assess what best fits their needs, and avoid paying too much to keep the communication flowing?

A review of SMB communications needs—fixed, mobile or unified Businesses of all sizes adopt technology to make them more productive, cost effective or flexible and help them compete. Over the years, the adoption of tools such as mobile phones, wireless laptops, the internet and email have all been driven by such expectations. Small and medium-sized businesses (SMBs) are often at the forefront as it can give them a lead on their larger competitors. But what starts as a useful extra tool for a few soon becomes the accepted norm for all, bringing further challenges and costs.

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