Industry News

It doesn’t matter how innovative your product or service is, if your company doesn’t have a well managed customer support area, you will find it difficult to hold onto your customers.

Chris Stening, MD of Easynet Connect, asks whether the telecoms industry would benefit from a standardised benchmark for comparing customer service.

Customers are as demanding ever - they want everything more quickly and for less money, as well as wanting to buy from a personable company that remembers their name and how old their children are.

As a busy director, you can't know every thing your IT manager is working on. But what you do need to know is that some of the basics are in place.

Other factors to consider when choosing an internet connection for your business.

Every business needs a certain amount of guaranteed bandwidth to ensure that their most important applications can function – everything you need to know about contention ratios.

Chris Stening, MD of business Internet Service Provider, Easynet Connect looks at doing business without the web.

What exactly is colocation, what are the benefits, and why are small to medium size businesses adopting the service?

Chris Stening, MD Easynet Connect on why small businesses should expect more from their business broadband.

On a cold November’s morning, Easynet Connect gathered a collection of customers, analysts, industry bodies and media to discuss the current state of the broadband industry.

Easynet Connect Managing Director on what businesses must do to benefit from cloud computing.

Read why the reality of local fibre networks is further into the future that we have been led to believe and why SME’s won’t go wrong if they put their broadband faith in our copper infrastructure until the fibre future becomes more certain.