Easynet Connect in the News 2009

Title: Business Big Shot

Date: 03.12.09

Summary:Nic Fildes speaks to Chris Stening, Easynet Connect’s MD about the company’s groundbreaking campaign for all business ISPs to subscribe to a common benchmark for customer service.

Title: Cloud computing brings IT and business closer

Date: 03.12.09

Summary:CBR’s Janine Milne focuses on the need for IT skills to change following Easynet Connect’s latest research into cloud computing, which revealed that half of SMEs will be using cloud computing by the end of 2010.

Title: ISP Easynet Connect UK Calls for Common Customer Service Benchmark

Date: 25.11.09

Summary:Easynet Connect and the Communications Management Association call upon all business ISPs to consider adopting a common benchmark for measuring customer service. ISPreview supports the promotion of an overall industry standard for measuring customer service quality as ‘a wonderful idea’, and challenge other ISPs to open themselves up to similar scrutiny.

Title: Easynet calls for customer service benchmark

Date: 25.11.09

Summary:Easynet Connect and the Communications Management Association call upon all business ISPs to consider adopting a common benchmark for measuring customer service.

Title: Should Business ISPs Adopt Common Benchmark?

Date: 25.11.09

Summary:Small business advice site is4profit supports Easynet Connect’s call for a common benchmark for measuring customer service in the telecoms industry.

Title: BT invites more businesses to trial 40Mb broadband

Date: 04.11.09

Summary:Chris Stening, MD of Easynet Connect, responds to the news that BT will be trialling ‘superfast’ business broadband, pointing out that while it is a step in the right direction it may not go far enough. Many small businesses now need a symmetrical connection, rather than traditional ADSL, as the way they use the internet has changed dramatically.

Title: Happy 40th birthday to the internet

Date: 28.10.09

Summary:The technology blog on Times Online covers the video from Easynet Connect celebrating the 40th anniversary of the first Arpanet network connection.

Title: Internet 40 Years Old Today - More Or Less

Date: 28.10.09

Summary:In an article on the anniversary of the Internet, Sky News Online uses Easynet Connect’s celebratory vodcast.

Title: SureStream Service Launched

Date: 22.10.09

Summary:Business news site ‘is4profit’ gives a detailed report on the 8MB SureStream service, including details of the Q&A video with Easynet Connect’s MD, Chris Stening.

Title: Easynet Connects 8Mbps SDSL SureStream Broadband for 399GBP

Date: 21.10.09

Summary:Broadband forum ‘Discuss Broadband’ reports that Easynet Connect’s 8MB SureStream service offers shorter contracts at a lower price that comparable BT services.

Title: Easynet Connect’s 8Mbps SDSL SureStream Broadband for 399GBP

Date: 21.10.09

Summary:ISPreview announces the launch of Easynet Connect’s new pricing on the 8Mbps SureStream SDSL service. Included in the article is the fact that, at £399+Vat per month, the service is up to 50% cheaper than comparable services from BT. You can also watch the video of Easynet Connect’s MD, Chris Stening, explaining in more detail about the new pricing.

Title: Small Businesses Missing Out On 'Referral' Economy

Date: 06.10.09

Summary:SME advice site Fresh Business Thinking carries a six-page opinion piece from Easynet Connect’s Chris Stening, looking at the value of referrals to the average small business. The report includes statistics on how often businesses refer suppliers, and gives advice to SMEs on how they can capitalise on the opportunities referrals provide.

Title: 6 tips to build your business and customer service

Date: 29.09.09

Summary:Call Centre Europe magazine features tips from Easynet Connect's Operations Director Harry Eastman on how companies can build their business and their customer service at the same time. In the piece, Harry Eastman explains how Easynet Connect has introduced Decorum to help improve CRM, but also emphasises that for personable customer service it is the people delivering the service who are key.

Title: Internet crash: could it really happen?

Date: 17.09.09

Summary:Easynet Connect’s research features in a lead article in the Financial Times Digital Business. In a feature on the hypothetical consequences of an 'IT Armageddon', Alan Cane refers to the Easynet Connect finding, in May 2008, that 71% of SMEs could not cope for more than a day with their internet connection.

Title: SMEs receive nothing for business referrals

Date: 14.09.09

Summary:Small Business covers Easynet Connect’s research on the value of referrals, and includes the finding that 81 per cent of SMEs regularly refer business but earn no financial reward in return.

Title: Small firms, big ideas

Date: 13.09.09

Summary:A feature in the education supplement of The Sunday Times looks at how SMEs need to get involved with students at a young age to make sure they're aware of all the career paths open to them. In the piece, Easynet Connect's work with the Young Enterprise scheme is used as an example of how businesses can make all the difference, and Debbie Robertson explains how the scheme has been beneficial to staff as well as students.

Title: Benchmarking ISP service: the Harley Davidson standard

Date: 10.09.09

Summary:Chris Stening asks whether the telecoms industry would benefit from establishing a standardised benchmark for measuring customer service. He considers the Net Promoter Score metric, and explains how it could be used to further improve customer service across the sector.

Title: Is your firm making the most of the internet?

Date: 02.09.09

Summary:Easynet Connect offers advice to SME owners on the top five things they should find out from their IT manager, including information on data security, bandwidth and latency.

Title: Easynet Connect launches first sales agent referral scheme to offer more choice to the channel

Date: 30.08.09

Summary:Easynet Connect’s sales agent referral scheme is announced to the members of the Communications Management Association, detailing how IT consultants can earn extra money from recommended favoured suppliers.

Title: Easynet Connect bolsters market leading customer service with new collaborative platform

Date: 30.08.09

Summary:The summer newsletter of the Communications Management Association covers the announcement of the new Decorum CRM platform from Easynet Connect.

Title: 5 questions SME owners should ask of their IT manager

Date: 25.08.09

Summary:Chris Stening offers SME owners advice on the 5 things they should make sure they ask their IT manager, in order to keep everything running smoothly.

Title: Is the Cloud fit for purpose as a storage repository for business data?

Date: 12.08.09

Summary:Following an article by Geoff Barrall which argued that internet bandwidth could stifle the adoption of cloud storage, Chris Stening responds with the point that it is not only the adoption of online storage but of cloud computing as a whole that is at stake. He points out that in order to make cloud computing more viable, ISPs must supply reliable, high bandwidth and also low latency Internet connections.

Title: Business Cloud Summit 2009: Cloud Computing set to revolutionise the delivery of vital UK public services, says government Cloud boss

Date: 30.07.09

Summary:Public Technology magazine previews the Business Cloud Summit, due to take place at the end of the year. Among the delegates will be a representative from Easynet Connect, explaining how SMEs can benefit from cloud computing.

Title: Easynet Connect bolsters market leading customer service with new CRM platform

Date: 14.07.09

Summary:Technology news site TMCnet reports the news that Easynet Connect has launched its new bespoke customer service platform, Decorum, to further improve its customer service integration.

Title: Easynet Connect hunts sales agents

Date: 22.06.09

Summary:Channel Reseller News talks to Easynet Connect’s sales and marketing director, Debbie Robertson, about its new reseller referral programme.

Title: Time To Rethink: How To Use The Internet To Help You In The Recession

Date: 15.06.09

Summary:Chris Stening offers SMEs 5 top tips on how to make the most of the internet to help save and make money during the downturn.

Title: Every cloud has a silver lining

Date: 04.06.09

Summary:Easynet Connect MD Chris Stening gives businesses some advice on what to consider when weighing up the relative benefits of cloud computing.

Title: UK ISP EasyNet Connect Comments on Essentiality of Broadband

Date: 04.06.09

Summary:After a survey found that 84% of adults saw broadband as being ‘as essential’ as water or electricity, Chris Stening adds that it reflects a trend long evident in the business market, that an internet connection is now considered a vital utility rather than an option.

Title: Easynet extends penalty free packages

Date: 29.05.09

Summary:Techwatch highlights that the no minimum term extension is due to the demand and popularity of the service.

Title: Easynet Connect UK Extends No Minimum Term Broadband Offer

Date: 27.05.09

Summary:ISPreview welcomes the extension of the no minimum term business packages, and highlights the high demand seen by Easynet Connect for the offer.

Title: Easynet Connect UK Extends No Minimum Term Broadband Offer

Date: 27.05.09

Summary:Tiscali User reports that due to the high level of customer demand for the deal, Easynet Connect’s ‘no minimum term’ offer has been extending, giving customers a penalty free 30-day notice period on business broadband packages.

Title: Two-thirds of SMEs would cut hardware spend first

Date: 19.05.09

Summary:PC Reseller takes a look at Easynet Connect’s findings that during the recession, small businesses would be more likely to cut spend on their hardware rather than cutting services such as their internet connection and highlights several interesting statistics from the report.

Title: Hydro-electric Colocation within range for more SMBs

Date: 12.05.09

Summary:CIOL reports on the collocation offer, and is particularly interested to note that Easynet Connect’s datacentres are powered by carbon-neutral hydro-electric power supplies.

Title: Easynet promotes co-location for small businesses

Date: 12.05.09

Summary:Telecom Paper reports the news of Easynet Connect’s offer on collocated hosting, aimed at bringing the service ‘within reach of more small businesses’.

Title: Fixed price business fibre from Easynet

Date: 14.04.09

Summary:Techwatch reports the news that Easynet Connect is launching a new fixed price fibre service, and that they hope to have 50 exchanges unbundled by the end of the year.

Title: The internet as a lifeline for SMEs: Taking the first steps

Date: 14.04.09

Summary:E-consultancy uses the research results as the basis for a blog on how smaller businesses are getting to grips with the internet. They particularly look at the two main ways in which SMEs are using the internet to prosper; as both a marketing and a cost-cutting tool.

Title: Easynet Connect unveils fixed-price fibre for small firms

Date: 09.04.09

Summary:VNUnet reports on Easynet Connect’s ‘major local-loop unbundling project’, following the launch of fixed-priced fibre connections, aimed at small to medium sized enterprises.

Title:Easynet ISP Offers Fixed-Price Fibre Broadband to Small Businesses

Date: 09.04.09

Summary:ISPreview is particularly impressed by the new fixed-price Local Access Leased Line broadband service from Easynet Connect, which can cost up to 50% less than other fibre Ethernet products currently available in the UK.

Title:Hardware spend first to be cut by recession beating SMEs

Date: 08.04.09

Summary:Computer Weekly takes a look at Easynet Connect’s findings that during the recession, small businesses would be more likely to cut spend on their hardware rather than cutting services such as their internet connection.

Title:Time to rethink

Date: 07.04.09

Summary:Chris Stening offers SMEs five top tips on how they can make the most of the internet to help them through the recession.

Title:"Small firms view internet as critical tool during recession"

Date: 07.04.09

Summary:New Business reports on the fact that smaller firms are more likely to look at making cuts on hardware or software licences, than they are to cut back on their internet connection.

Title: Web is the ‘critical difference’ in the current recession

Date: 24.03.09

Summary:As part of their regular editorial comment on business issues, the Telegraph Business Club discussed Easynet Connect’s report on why the internet is the greatest lifeline for SMEs. This coverage also featured in the weekly newsletter, sent out to all its business members.

Title: Change to flexible working legislation to increase pressure on IT to support teleworking

Date: 20.03.09

Summary:In a discussion of new legislation that will extend the rights of employees to ask to work flexibly, Dave Bailey from Computing magazine cites Easynet Connect’s finding that 75% of businesses are already trying to adopt remote working to reduce office costs. He makes the point that companies need to not only get the policy right, but also make sure they have the right technology to support such practices.

Title: Internet The Most Important Tool For Small Business Survival

Date: 19.03.09

Summary:ZDNet, one of the top publications for business and technology news, comments on how the web has been the critical difference during this recession compared to the last, citing Easynet Connect’s research on the topic. Particularly of interest to them was the finding that 74% of small businesses will use the web to grow their company and 75% are looking to use the internet to enable remote working.

Title: Web to stop SMEs from going under

Date: 17.03.09

Summary:Computer Weekly takes a look at the results of Easynet Connect’s research into the tools being employed by SMEs to help them survive and prosper during the recession. Particularly prevalent in the results was the feeling that the internet was opening up new avenues to small businesses, which were previously only available to large companies.

Title: Easynet Connect Launches Business Broadband Packages

Date: 06.03.09

Summary:Comms Business reports on the announcement from Easynet Connect of its first no minimum term internet packages, launched in response to small business needs for increased flexibility.

Title: UK businesses demand high-speed telecoms

Date: 19.02.09

Summary:A survey by the CMA found that more than half of UK businesses want SDSL Internet connections but struggled to get access to them due to geographical restrictions. Chris Stening commented on the findings, highlighting the work being done by Internet providers to extend SDSL coverage to as much as 70% of the UK.

Title: Guardian News & Media goes Google Apps

Date: 11.02.09

Summary:Following the news that the Guardian Media Group had migrated to Google Apps, Chris Stening reminds readers of the importance of getting the basics right before making the switch to cloud computing.

Title:2Mbps is ‘snail’s pace’ and lacks ambition: Other responses from the industry and interested parties

Date: 04.02.09

Summary:Following Lord Carter’s interim Digital Britain report, Chris Stening comments that the 2Mbps universal service obligation is easily achievable over copper, and therefore that the existing network can offer a ‘ready made solution’.

Title:Business broadband installed in 20 days with Easynet

Date: 02.02.09

Summary:Techwatch reports on the pledge from Easynet Connect that any SMB customer can get SureStream and EtherStream products installed within 20 working days. The journalist welcomes the announcement, as he views broadband access to be ‘particularly important these days, because with more people losing their jobs and starting up their own businesses, access to the internet could be the key to their success.’

Title: Broadband Britain to get 2Mbps universal service

Date: 29.01.09

Summary:Silicon takes issue with the evasive response given in the Digital Britain report to the question of next generation broadband, and how it will be funded. Chris Stening responds by saying that in fact the universal broadband commitment is more than achievable over the copper network.

Title: Digital Britain eyes 2012 goal

Date: 29.01.09

Summary:Chris Stening adds to the discussion of the interim Digital Britain report unveiled by the communications minister Lord Carter. With the government looking to provide every household with access to a minimum 2Mbps broadband connection by 2012, Stening makes the point that the existing copper network provides a ready-made way to do this.

Title: Easynet pledges 20-day internet installation

Date: 28.01.09

Summary:Ian Williams reports on Easynet Connect’s guarantee to get new SureStream and EtherStream installations up and running in no longer than 20 working days for its SMB customers. He makes the point that the announcement is timely, considering that workers laid off during previous downturns have often used redundancy payments to launch their own business. If they are kept waiting by slow setups, they can suffer considerable losses.

Title: Every Cloud Has A Silver Lining - Chris Stening, Easynet Connect

Date: 19.01.09

Summary:Chris Stening considers the benefits of cloud computing for businesses, and offers some advice on what SMBs need to think about before making the switch.