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Support

Easynet Connect - a great company to do business with

At Easynet Connect we pride ourselves on technical excellence underpinned by professional, customer-oriented processes.

World-class customer service and support

  • 24x7 UK based network monitoring and customer support, 365 days a year
  • 9 hour response-and-repair times; two and half times faster than most of our competitors
  • 99.9% service availability guaranteed
  • 30-day installation guaranteed
  • Network status and bandwidth statistics available online at any time
  • Regular free SMS and email alerts on EtherStream and SureStream products
  • Service excellence highly commended at the prestigious National Customer Service Awards
  • Flexible and responsive to our customers' business needs
FAQs FAQs
Glossary Glossary
Useful Guides Useful Guides

 

Technical Support

Before you contact us:

  • Have you checked the Easynet Connect network status?
  • Have you checked for any common problems (e.g. re-booting your router by powering off & on)?
Telephone: 0845 333 4400

For problems with connectivity or accessing the Internet, email:
connectivity.support@easynetconnect.net

For issues with email, hosting, domains or security, email:
application.support@easynetconnect.net

Billing Support

Before you contact us:

  • Have you got your customer details at hand (your username or account number)?

Telephone: 0845 333 4400

For billing and account enquiries, email: billing@easynetconnect.net

What services are available to me?